Privacy policy
This Privacy Policy describes how (https://mediessentialbd.com/the “Site”or “We”) your Personal Information when you visit or make a purchase from the Website.
2) Purpose of collection:
to provide products or services to you to fulfill our contract, to process your payment information, arrange products for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
What information we collect :
1)Personal Information collected :
Whenever you visit our website, we identify and record only useful data that can help us to understand your requirements and collaborate with you to make your shopping experience the best. We collect your identifiable information like: name, email address, phone number etc. We also maintain records of your history and interests to improve your shopping experience.
2) what is the delivery details:
It usually takes us around 1-3 business days. Depending on where you live shipping may take 2-5 days via our logistics partners.
Thanks for your inquiry. If you have further questions, please send us messages on social media platforms.
3) Usage of “cookies”:
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can improve our website design, products, services and campaigns. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.
4) INFORMATION THROUGH CUSTOMER SERVICE:
In order to improve our service and to answer your queries, complaints or suggestions, our customer support team can ask for your phone number/E-mail address from our authorized website or Facebook page. We will keep secure your personal information and will use your feedback to create a smarter service for you.
5) CHANGE OF POLICY:
This privacy policy can change due to new rules and regulations, unavoidable circumstances or unseen events. Changes in the policy will always be updated here immediately.
7)Security of personal details:
Your Privacy is one of our major concerns. We always keep the safeguard to your information that we collect through different channels of communication by only authorized employees of the company/service provider. We secured your information through technical, and administrative safeguards designed to help keep it safe, including encryption and in some cases techniques to reduce the ability to identify an individual. But We may have to share your personal information to a law enforcement agency in response to any search warrant/legally valid inquiry by the laws of Bangladesh.
FAQ
Check most frequently asked questions here, if you still need help then please contact us.
1)How to purchase :
Thank you for your interest in purchasing from us! You can make a purchase by visiting our website and browsing through our products.
1) Select the product of your choice from our basket
2) Add the product to the cart. You can add multiple products to the cart according to your choices.
3) Provide your information and delivery address
4) Go through the payment option, and you are one step closer to receiving your products.
If you want to order from social media then please provide the following:
1) Name
2) Address with postcode
3) Mobile number
4) Email address
5) product, description or details or screenshot
2) what is the delivery details:
It usually takes us around 1-3 business days. Depending on where you live shipping may take 2-5 days via our logistics partners.
Thanks for your inquiry. If you have further questions, please send us messages on social media platforms.
3) how to change my order information:
If you need to change your order information, please contact us as soon as possible. Depending on the stage of your order processing, we may or may not be able to make changes. We will do our best to accommodate your request.
4)how do I exchange my product:
If you would like to exchange your product, please contact us and let us know the reason for the exchange. All we ask is that you drop us an email or our social Media platform along with a photo & unboxing video of the damaged product and we will be happy to send you a new piece.
In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange.